Terms & Conditions - Contract for Accommodation Booking

It is a lot to take in – but we would prefer to be up font before you book so there are no hidden surprises or small print to sign off on when you arrive!

Any changes or confirmation of the event that we discuss will be confirmed via email to you. If after making changes or emailing us to discuss your booking at Abbey of the Roses you do not receive a confirmation email of the discussion within 3 working days, please ensure you follow up the discussion/correspondence to ensure that the change or requests have been received, understood and made to avoid any upset on the day if directions where not received or understood.

If you are making a bulk booking we will deal directly with you and ask you coordinate the collection of all money and that upon registration you have a list of all guests staying at the Abbey.

CONFIRMATION OF BOOKING & PAYMENTS

For a booking of individual rooms, full payment must be received to hold accommodation booking.

For a ‘full house’ booking rooms will be held for 14 days only after which a minimum deposit of $1000 or 50% of total expected bill is required – whichever is the greater.
7 days prior to arrival date the full balance of anticipated account is required. Please refer to refund policy below if cancelled.

If deposits or payments are outstanding past the due date, the booking may be cancelled without further notice.

Your deposit can not be transferred to another date – change of dates may result in loss of deposit so please be sure of your dates. PLEASE READ CANCELLATION POLICY BELOW TO SEE WHAT REFUND, IF ANY, YOU MAY RECEIVE

Once a deposit is received it is assumed you understand and accept all these conditions.

A 15% surcharge on all food and beverage applies to public holidays and will be added to your final account.

A 1% surcharge will be added if paying by Visa or Mastercard. Sorry we don’t accept Diners or AMEX cards

Final amount of any charges made to your account are due prior to leaving the Abbey

CONFIRMED NUMBERS – Group Bookings

If you are booking for a group, please supply confirmed numbers for any food at least 7 days prior to your arrival – this can be up to 10% less than original numbers quoted when booking.

If you do not confirm a difference in numbers for food packages you will be charged for the last confirmed amount we received.

You will have been informed when booking if your booking day incurs a minimum charge or minimum numbers for the package you selected – for example Murder Mystery bookings. Should your numbers or minimum spend fall below any pre organized min spend or numbers when you confirm numbers, you will still be charged the minimum spend or numbers for the day or package – NOT the final numbers you give us.

CANCELLATION POLICY FOR ACCOMMODATION ONLY

Notification of cancellation MUST be in writing via email or post. We will acknowledge receipt and acceptance of your cancellation via email or post within 3 working days of receiving your correspondence.

Upon cancellation of bookings for single accommodation and full house booking, provided all deposits have been paid as per requirements our conditions are as follows:

50% of deposit will be refunded if cancelled 120 days prior to arrival date
25% of deposit will be refunded if cancelled 90 days prior to arrival date
10% of deposit will be refunded if cancelled 60 days prior to arrival date
No refund will be given if cancelled within 60 days of arrival date.

Should the Abbey of the Roses cancel your accommodation for any reason whatsoever – you will receive a full refund of any deposit you have paid to us. You will however not receive any remuneration or compensation of any sort including but not limited to - you or your guests or any third party having to cancel accommodation, travel, travel expenses, difference in booking another venue, loss of deposits or other payments due to other suppliers or third parties due to the Abbey being unable to accommodate you or your party.

HOUSE RULES

Abbey of the Roses has its own set of House Rules. You and your party do need to adhere to these rules otherwise we may unfortunately have to ask the person(s) to leave. There will be no remuneration or compensation to any persons asked to leave due to breaching any of these rules or conditions in the Terms and Conditions set out on these pages.

Our contract is with you and as such any damage done by your guests will be chargeable to you and left to you to get reimbursement off them.

Please dont take offence parents, but for the experience and tranquility of all our guests and lack of facilities for young children, Abbey of the Roses is not suitable for children under 15. Give a friend or relative the pleasure of bonding with your young ones for a night or two and take a well deserved break!

No smoking is allowed in the house or verandas.

For the security and safety of all guests, only guests staying at the Abbey are permitted on the premises unless arrangements have been made prior to booking your accommodation.

Staying at the Abbey does not give you or any third party rights to take photos in the house or on the grounds. Should you wish to take photos for a special occasion such as weddings and birthdays etc, whilst at the Abbey, phone prior to making a booking to enquire about conditions.

We are not a BYO venue.

Please read cancellation policy prior to booking.

DURATION OF ANY FUNCTION YOU MAY BE ORGANSING AT THE ABBEY

The times and duration of the event cannot be extended unless you have confirmed the extension 14 days prior to arrival and it has been approved by the Abbey of the Roses in writing, plus any extra charges for the extension have been paid for with the final payment 14 days prior to your arrival. Sometimes it is not possible to extend function times due to other bookings, licensing restrictions or unavailability of Team Members.

It is your responsibility to ensure that your function starts at the correct time. Should you be late starting your function it does not mean it can run over time.

GUESTS & DEPARTURE TIMES – For group bookings and functions

For security and safety, only persons who are checked into stay overnight at the Abbey are allowed past the function room door and upstairs. The function door to the rest of the house will be closed and guests will be asked to only use the access door through the verandah of the function room and toilets at the end of the verandah.

Please note due to liquor licensing laws there can be no extension past 12pm unless discussed at time of booking and a special license is approved by liquor licensing. Please refer to heading ALCOHOL SERVICE / LATE LIQUOR LICENCE
If you have an evening functions that finishes at 12PM

Bands and music needs to cease by 11.00pm – unless later times is part of a package.
All guests at the function who are not booked into the Abbey for the night need to have left the premises prior to midnight on the night of the function & in house guests retire to their rooms – sorry, no exceptions.
For the enjoyment, respect, comfort and security of all persons sleeping at the Abbey, including other guests and the family who live here, it is house policy that all guests retire to their rooms no later than 12pm and noone other than guests are invited into the house past the function room or upstairs.
Please respect everyone’s privacy and only use your allocated bathroom on your floor and do not wander around the halls on the first or second floor or where there are notices.

HERITAGE RESTRICTIONS

SMOKING IS NOT PERMITTED INSIDE THE BUILDING ON ANY VERANDAHS OR AROUND THE DOORWAYS OF THE BUILDING
NO ITEMS ARE TO BE ATTACHED IN ANY WAY TO THE WALLS, FLOORS, OR CEILINGS.

ALCOHOL SERVICE / LATE LIQUOR LICENCE

In accordance with the Liquor Act, responsible service of alcohol will be practiced at The Abbey of the Roses. This requirement will be taken into consideration when determining client requests for beverages. We also have the rights to refuse service to any guest.
The Abbey of the Roses is licensed from 10am to midnight. No alcohol may be purchased or drunk after 12PM.

No one under the age of 18 is permitted to drink alcohol on our premises even if with their parents.

We are NOT A BYO VENUE, all alcohol consumed on the premises must be purchased on the premises.

DAMAGE OR LOSS

While the Abbey of the Roses Management and Staff exercise care to ensure the safety and well being of all clientele, clientele’s suppliers, guests, and their property - the client agrees to indemnify The Abbey of the Roses for any personal injury or property loss caused by the client or by the client’s guests, agents or contractors before, during or after an event weather the fault of the Abbey or not. As such, the client may wish to consider arranging insurance cover in order to have further protection.

CLEANING & DAMAGE CHARGES

Some extra charges that may be imposed on the person responsible for payment of the account at the discretion of management of the Abbey are:

A cleaning fee will be charged for cleaning of the function room if excessive mess occurs.
Any damage internal or external to the building or furnishings caused anytime during an event or function will be charged to the person responsible for payment of account, it will be their responsibility to investigate and try to get reimbursement from the person who caused the damage should they so desire.
Any candle wax found on linen, a fee of $10.00 per tablecloth ($30.00 for coloured) will apply
Any excess mess caused to grounds of in the building will be charged for.
Confetti thrown in the grounds will incur an extra $300 cleaning fee, if thrown inside an extra $150 charge will apply
It is illegal to smoke anywhere in the building including all bedrooms and verandas, should it be discovered that someone has their will be a $300 fee charged to the account.
If the fire alarms are set off by someone smoking or lighting fires in the building and the fire brigade come out to investigate, all charges made by the fire brigade will be charged to the account

MISCELLANEOUS

Any electrical equipment, leads etc that are bought onto the premises for use at your event must be tagged or it can not be used.

Please ensure you bring your own tagged extensions cords and adaptors we do not have spare cords.

Anyone making a nuisance of themselves whilst on the premises will be asked to leave and no compensation will be given.

We are NOT a BYO or self catering venue.

Only staff at the Abbey are permitted to light fires in the fire places – for the safety of everyone at your event and guests staying the night we ask that you please do not allow your guests to do this. If you have requested your room fire be lit, please do not leave your room unattended.