Boutique adult only accommodation

TERMS & CONDITIONS:

Just so there is no confusion, we would like to mention the following, if you have other requirements or requests in regards to your stay please don’t hesitate to phone or email prior to booking your accommodation.

 

Your card is charged on the day you make your booking to secure the room you chose that we are holding for your future stay.  Please read the below cancellation policy prior to booking.

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A 1.5% charge is added to all cards.

 

Please don’t take offense parents, but for the experience and tranquility of all our guests, Abbey Boutique Hotel is not suitable for children under 18, unless all accommodation is booked by one group.  Give a friend or relative the pleasure of bonding with your young ones for a night or two and take a well-deserved break!

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FULL rack rate when booked direct includes a light breakfast if required.  Some packages & HOT DEALS don't include breakfast.

 

Booking accommodation only includes access to the accommodation floor for those who are checked in and staying at the Abbey overnight, if you would also like to have a function or use any of our reception rooms, we would be delighted to discuss plans in more detail.  Booking accommodation (whether one or all rooms) doesn’t include having friends or family back to the house or grounds if they aren’t booked into stay overnight.

 

Guests as part of a function only have access to the function room that has been booked.  Guests at a function are not able to access the accommodation floor or other parts of the house.

 

Booking accommodation doesn’t give guests photographic rights to the building or grounds.

 

The ground floor and grounds are liquor licensed & there is no BYO food or drinks in these areas, but you are more than welcome to bring your own beverages and nibbles to have on the accommodation floor or veranda on the accommodation floor.

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Check in is between 2 & 7pm.  Check out is by 10am.
The Abbey is on the corner of Locke & Dragon. 
Our car park is off Dragon Street. Once parked please ring the back or front doorbell near water fountain.
Reception closes at 8pm.  Late check-in can sometimes be arranged with prior notice at $35/hour.  Late check out can also sometimes be arranged with prior arrangement POA

If you are unsure of any of the above please enquire prior to making your accommodation booking.
Terms & Conditions for functions are separate to accommodation bookings, please read full contract when booking a function.

 

REFUND/CANCELLATION POLICY ON ACCOMMODATION BOOKINGS

We do recommend you purchase Comprehensive Travel Insurance & suggest it includes, but not be limited to, – loss of payment for accommodation through cancellation; travel expenses incurred; loss or damage to personal baggage; loss of money and medical expenses.

 

• 3rd Party bookings (IE. Bookings.com, Wotif, Expedia, QANTAS, Agoda ETC)

The Abbey is not responsible for 3rd Party booking policies. Most of the 3rd party sites who promote rooms for us are non-refundable and non-transferrable to another date.  However, if you phone us prior to check in time we can change the booking name for you.

 

THE BELOW POLICY ONLY APPLIES IF YOU BOOKED DIRECTLY WITH THE ABBEY HOTEL WEBSITE OR ON THE PHONE.

• Donated vouchers.

Need to be booked for a stay that takes place PRIOR to the expiry date.

There is no extension of expiry date.

Once booked should you cancel, you cannot have a date change, refund or credit note. 

You can change the booking name of guest if done prior to 2pm on day of check in.

 

• ALL special packages, HOT deals, discounted offers and packaged deals made directly with hotel. (not valid for events)

If cancelling 90+ days prior to arrival – 75% refund of accommodation cost of package.

If cancelling 60-90 days prior to arrival – 50% refund of accommodation cost of package.

If cancelling 30-60 days prior to arrival – 20% refund of accommodation cost of package.

If cancelling 14-30 days prior to arrival -10% refund of accommodation cost of package.

Under 14 days till arrival no refund. change of date or credit notes.  All money paid is forfeited.

You can change the booking name of guest if done prior to 2pm on day of check in.

 

• Standard rack-rate bookings made directly with hotel. (not packaged or special offers or events)

If cancelling 60+ days prior to arrival - 75% refund of accommodation.

If cancelling 30-60 days prior to arrival - 50% refund of accommodation.

If cancelling 14-30 days prior to arrival - 25%refund of accommodation.

If cancelling 7-14 days prior - first nights' accommodation is forfeited PLUS 75% of balance of nights booked is forfeited.

If cancelling under 6 days prior to arrival all money paid is forfeited – there are no refunds, change of dates or credit notes available.  

You can change the booking name of guest if done prior to 2pm on day of check in.

 

• Should the Abbey cancel your accommodation prior to arrival for any reason whatsoever

You will receive a full refund of any payments paid to us.

You will however not receive any remuneration or compensation of any sort including but not limited to you or your guests or any third party having to cancel accommodation, travel expenses, difference in booking another venue, loss of deposits or other payments due to other suppliers or third parties.
 

Phone 07 4661 9777 for more details

If you are unsure of any of the above, please enquire prior to making your accommodation booking.

Terms & Conditions for functions are separate to accommodation bookings, please read full contract when booking a function.